SHARP AIR CONTROL Privacy Policy

Article 1 (Definitions of Terms)

The terms used in this policy are as defined below.

1. "Member" means a person who has completed member registration through the methods instructed by ELA, and whose membership has been approved by ELA following the necessary investigations, and to whom a Member ID, etc., has been assigned.

2. “Member ID, etc." means the member ID, which is the name specified by the customer during member registration to distinguish between users, combined with the password to authenticate the individual member together with the member ID.

3. "The support site" is a support site for the services operated by ELA, and means the site displayed using the following URL.
https://tcs.elarabygroup.com/How_To_Use.html

4. "Terminal" means devices that store and display the app, such as tablets, etc.

5. "User registration" means the settings for the user to use applicable devices in conjunction with the app according to the descriptions in the user manuals for the applicable devices. Specifically, this means making the link settings between a terminal and an adapter already connected to a wireless LAN (defined in (5) below) using the methods designated by ELA, and the registration of the wireless adapter, terminal, and applicable devices to a network server managed by ELA and SHARP.

6. "Applicable device" and "applicable air purifier" means SHARP branded devices manufactured under License by ELA or procured by ELA from SHARP and include SHARP air conditioners and air purifiers either connected to a wireless adapter or with a built-in wireless adapter that the customer can use by registering as a user with this service.

7. "Wireless adapter" means communications devices built into applicable devices and SHARP home appliance wireless adapters (sold separately) for remotely operating and checking the operating details, etc., of applicable devices.

8. "Content" means prose, text, audio, images, videos, and other information.

9. "Supplied content" means the content supplied by ELA and SHARP via this service.

10. "Server" means the server systems managed either by ELA, SHARP or a SHARP contractor.

SHARP AIR CONTROL Privacy Policy

In using the service, you shall read the "Privacy Policy" and agree to the Privacy Policy before use of the service.

Article 1 (Content of Customer Information Collected by ELA and/or SHARP)

In using the service, ELA and/or SHARP acquires the information described below (hereinafter called "Various Information") through the App or your device. Customers shall agree that ELA and SHARP acquire the Various Information, and store it on servers in Egypt and Japan.

1. Use information
The information described below is called "Use Information".
(For the details of use information, check Appendix 1 "Acquired Use Information and Sensor Information".)

(1) Information which customer set and register to use the App (name and installation location of the applicable devices, terminal name, amount of power consumption, post code, home location, etc.)

(2) Details of the operations on the applicable devices by the customer, and implementation results of the applicable devices based on those operations

(3) Details of the operations on the applicable devices by the customer implemented using this app, and implementation results based on those operations

(4) Date, and time, operations time, position information, etc., by the customer using the app

(5) Terminal information (OS version information, device ID, etc.)

(6) Browser ID information on the terminal, advertising ID information, etc.

2. Sensor information (hereinafter called "Sensor Information")
(For the details of the sensor information, check Appendix 1 "Acquired Use Information and Sensor Information".)

(1) Applicable device information (model, ID number, software version information, etc.)

(2) Applicable device information (MAC address, etc.)

(3) Information acquired through the process of using applicable devices

(4) Information acquired through the process of use from the applicable device settings status and sensors, etc.

(5) Operational status information of the applicable device main unit

(6) Information on the details of applicable device utterances (only models with voice utterance functions)

(7) Applicable device error information

(8) Other information output from applicable devices

3. Personal information
In addition to information that can identify the customer, personal information includes the MEMBER ID and password when registered with MEMBERS, in addition to the MEMBERS registration information, and information concerning contact addresses such as e-mail addresses, etc., for when a customer sends an inquiry to ELA.

4. External link services use information (hereinafter called "External Use Information")
if a customer uses an external link service, ELA and/or SHARP acquires the following information.

(1) Details of the operations on the applicable devices by the customer implemented using this external link service, and implementation results based on those operations

(2) Date, and time, operations time, etc., by the customer using the external link service

Article 2 (Connection between Service Use and the Information Provided)

When a customer uses this service, it is necessary to provide the Various Information to ELA and SHARP. ELA and SHARP uses the information provided for the purposes of use described in Article 4.1 (Use Purposes of Acquired Information) prior consent to the Privacy Policy of a customer. Be aware that if a customer does not wish to provide this information, some function of the service may be unavailable.

Article 3 (Handling if Acquisition of Applicable Device Use Information, Sensor Information, and External Use Information Stops)

1. If the customer deletes the registration of a applicable device registered to use the service, or initializes the relevant applicable device, ELA and SHARP will stop acquiring the Various Information for the relevant applicable devices, after such deletion.

2. Even if a customer's registration or registration of the Various Information for the relevant applicable devices is deleted, ELA and SHARP may keep and use the Various Information for the relevant applicable devices before such deletion.

Article 4 (Use Purposes of Acquired Information)

1. ELA and SHARP acquires and uses the Various Information for the following purposes.

(1) To operate the service, and to improve the service functions and to improve quality

(2) To check the operating status of applicable devices and terminals, diagnose, detect, and correct malfunctions, and to develop, examine, and provide new products and services, etc.

(3) To measure, analyze, and improve the use status of the service

(4) To examine and handle service malfunctions and non-conformances

(5) To develop, examine, provide, and improve the functions and quality of intended interpretation technology using operations results, as well as the service, other SHARP services other than the service, and new products and services that use technologies related to the service

(6) To operate and provide other SHARP services (If a applicable device was registered using another service operated by ELA and SHARP , such as the members site "ELARABY MEMBERS", etc., the Various Information acquired from the customer through the service may be used to operate and provide other relevant services. Check the user agreement for each service for detailed use objectives.)

(7) To provide maintenance and repair services for applicable devices

(8) To distribute advertising or content from ELA and/or SHARP using methods such as displays or audio utterances by terminals or applicable devices commensurate with the analysis results of the use status of applicable devices by customers

(9) To distribute ELA, SHARP or third-party the Various Information concerning the service and applicable devices

(10) To implement external link services
Information on the operations results, etc., of applicable devices set by a customer using external link services may be provided to employees of the external service.(Information that can identify an individual is not provided.)

(11) For personal use after processing the Various Information into statistical information or anonymized processed information based on Article 9 (Providing Statistical Information and Anonymized Processed Information to Third Parties), or to provide the Various Information to a third party (including third parties in other countries)

2. If ELA and SHARP use the Various Information for purposes other than those determined above, customers may be asked for their consent again after the use purposes have been clarified.

3. ELA and SHARP may continue to store and use the Various Information that has already been acquired even after a customer has stopped using the service. However, ELA and SHARP will delete the collected Various Information after a fixed period

4. Except in any of the following cases, ELA and SHARP will not provide the Various Information to third parties (including third parties in other countries).

(1) If prior consent has been received from the customer

(2) If providing various processed information based on Article 9 (Providing Statistical Information and Anonymized Processed Information to Third Parties)

(3) If disclosure is required by law or a request from government and municipal offices

Article 5 (Subcontracting)

ELA and/or SHARP may subcontract to an external contractor (including a third party in another country) the handling of various information acquired from customers in order to provide the service, after signing a contract for the appropriate handling of the Various Information.

Article 6 (Jointly Use)

SHARP may jointly use the Various Information it has acquired and stored as described below.

1. Jointly-used information items

Information described in Article 1 (Content of Customer Information Collected by SHARP)

2. Individuals or entities (including those in a foreign country) who jointly use

Research and development center of ELARABY

ELARABY CORPORATION FOR AC AND COOLING INDUSTRIES

ELARABY CORPORATION FOR TRADING AND MANUFATURING.

SHARP'S SUBCONTRACTOR COMPANY

3. Purposes of joint use

-To provide maintenance and repair services for applicable devices

4. Management responsibility company for jointly-used information Sharp Corporation

Article 7 (Providing Statistical Information and Anonymized Processed Information to Third Parties)

ELA and/or SHARP may use the Various Information that it has acquired and stored after processing as described below, or provide said information to a third party (including to a third party in another country. This is the same for the articles and sub-articles below.)

1. To statistically process the source information of various customers thoroughly so as to make it impossible to identify individuals, create the statistical data for use in research and scholarly announcements, marketing, and other SHARP business activities, or to provide the statistical information to third-party businesses, research bodies, and universities, etc.

2. To make it impossible to identify specific individuals (i.e., impossible to specify an individual from the information itself, or to specify an individual through a comparison with external information that can be normally presumed), and to create anonymized processed information in a format that prevents the recreation of the personal information that was the processing source (hereinafter called “anonymized processed information”), for use by ELA and/or SHARP according to the purposes in Article 4.1 (Use Purposes of Acquired Information). Further, ELA and/or SHARP may provide anonymized information with the content described below to a third party after prohibiting actions that identify specific individuals based on the anonymized information and making clear that the information provided is anonymized. In addition, ELA and SHARP have scheduled the continuous creation of the relevant anonymized information and its provision to a third party.

3. Personal information is acquired by ELA only.

[Published Items Concerning Anonymized Information]

o Information items concerning individuals:
Information concerning the use of content and services (use times, viewing times, number of uses, etc.)
Information concerning use and operations (utterances information, sensor information, operations times, error information, etc.)
Information concerning advertising displays (number of displays, number of utterances, broadcasting times, etc.)

o Provision method:
Distribution using electromagnetic methods (including distribution using the media), and distribution using data sending

Article 8 (Opt-outs when providing Statistical Information and Anonymized Information to Third Parties)

ELA and SHARP will stop providing information upon receiving a request from a customer to stop providing to third parties as regulated in the Article 7 (Providing Statistical Information and Anonymized Information to Third Parties).Consult the inquiry desk described in Article 10 (Inquiries about the Personal Information) for details. If a stop request is received, SHARP will respond in the order of receipt, but that it may take a fixed number of days until the provision stops.

Article 9 (Agreement of Other Users)

If the customer allows a third party to use applicable devices and the service (hereinafter, the relevant third parties are called “other users”), make sure that the other users also agree to this privacy policy before use. ELA and/or SHARP cannot be held responsible for any and all damages incurred by other users using applicable devices and this service without agreeing to the privacy policy.

Article 10 (Inquiries about the Personal Information)

1. ELA establishes an inquiry counter as described in Article11 ("Inquiry Counter") to respond to any inquiry from you with respect to your personal information provided by your using of the service.

2. When you make any of the following requests regarding your personal information ("Requests"), ELA will take the necessary and reasonable reaction and respond to your Requests by mail unless you agree on other method of communications.

a) to confirm the personal information, or

b) to correct , update or delete the personal information

3. If you have any questions regarding your personal information, please contact Inquiry Counter by sending an e-mail.

4. ELA may request you providing information to identify personal information in connection with your Requests. Please note that Inquiry Counter may call or Email you for identification confirmation.

5. ELA may charge postage and other actual cost to take the response to your Requests. In such case, we will notify you of such cost separately.

Article 11 (The Protection Manager for the Various Information and Inquiry Counter)

1. The Protection Manager for the Various Information
Head Of Information Security at ELARABY GROUP OF COMPANIES AND FACTORIES

2. E-Mail of Inquiry Counter：contactus@elarabygroup.com

If you have any questions regarding your personal information which you provide to ELA not through the service, please contact our respective inquiry counters described in the relevant ELA's web sites.

Article 12 (Changes to the Privacy Policy)

1. ELA and/or SHARP may review the operating status concerning the handling of Various Information with the aim of better protecting Various Information or in response to changes in the law or other regulations, and may change the Privacy Policy without prior notice as necessary.

2. ELA and/or SHARP shall notify customers of the details after any changes to the Privacy Policy by posting to this support site, and will handle the various information(including items acquired before the changes) based on the changed Privacy Policy to the limits proscribed by law. The details of changes to the Privacy Policy will take effect from the time the changes are posted to this support site. After the changes take effect, customers using the service shall be viewed as having agreed to the details of the agreement changes.

3. Regardless of Paragraph 2, if the changes to the details require customer agreement and advance notification by law, customer agreement shall be obtained using the methods designated by ELA, or prior notice shall be given.

Article 13(Language)

The Privacy Policy is prepared in English or other languages. If there are any discrepancies among them, the English version shall prevail

ELARABY

Appendix 1 "Acquired Use Information and Sensor Information"

　ELA and/or SHARP will use the information from customers who use the service provided by ELA and/or SHARP.
The details of the information acquired is described in "■Acquired Information Details". Further, these specific use objectives are described in the "SHARP AIR CONTROL Privacy Policy".

■Acquired Information Details

The details of the use information and sensor information acquired by ELA and/or SHARP are as described below.
For the use purposes of the use information and sensor information acquired, see the "SHARP AIR CONTROL Privacy Policy".

Further, the text and terms used in the "Acquired Use Information and Sensor Information" conform to the privacy policy defined in the "SHARP AIR CONTROL　user agreement", or the text described herein.

1. Use Information

(1) Registered information by the customer

-The name and installation site of air conditioners or air purifiers, terminal nicknames, amount of power consumption, post code, and home location, etc.

(2) Details of the operations on the applicable devices by the customer, and implementation results of the applicable devices based on those operations

-Details operated directly by remote control or the main unit (run operations, etc.)

(3) Details of the operations on the applicable devices by the customer implemented using this app, and implementation results based on those operations

-Applicable devices, terminal operations history, etc.

-Implementation of operations by Applicable devices and terminals, and information on the implementation results

(4) Date, and time, operations time, position information, etc., by the customer using the app

-Terminal time and location information

(5) Details of the operations by the customer implemented using external link services, and implementation results of the applicable devices based on those operations

-Implementation of operations by applicable devices, and information on the implementation results

(6) Terminal information (OS version information, device ID, etc.)

-Specific device information such as OS version, product ID, ID for identifying individual portable terminals, MAC address, etc.

(7) Browser ID information on the terminal, advertising ID information, etc.

2. Sensor Information

(1) Applicable device information

-Model, ID number, software version information, etc.

(2) Applicable adapter information

-MAC address, firmware version, error information, etc.

(3) Information acquired through the process of using applicable devices

-Settings information, time, and IP address, etc., during use registration

(4) Information acquired through the process of use from the applicable device settings status and sensors, etc.

-Operations details, mode status, various settings details, etc.

-Amount of power consumption (cumulative and momentary), etc.

-Environmental information such as temperature and humidity, etc.

(5) Operational status information of the applicable device main unit

(6) Information on the details of applicable device utterances (only models with voice utterance functions)

(7) Applicable device error information

(8) Other information output from applicable devices

ELARABY.